Accessibility Questions?

All JeffCo Express vehicles are equipped with lifts to assist passengers who cannot use the stairs. Priority seating is available for passengers who have a disability. For customers using wheelchairs or scooters, there are two reserved seating areas, which are equipped with securement devices to help ensure a safe and secure ride.

Mobility devices

The power lifts on our buses can hold wheelchairs and scooters up to 30 inches wide and 48 inches long, weighing up to 1,000 pounds when occupied.

If you need the ramp or lift, just ask: If you need to use the ramp or lift and the operator has not already deployed it, just ask. He or she can assist you if you need help guiding your mobility device onto the ramp or lift.

Priority seating and securement areas: O
n board, look for the priority seating area near the front of the bus. Two securement areas are provided for mobility devices. The operator will help secure your mobility device.
Getting off the bus: When the bus stops, the operator will remove the securement straps from your mobility device, and deploy the ramp or lift for you.

Tips for using the lifts on our buses

  • Set the brakes on your mobility device and turn off the power.
  • If you are standing on the lift, be sure to hold onto the hand rail.
  • Lifts can hold mobility devices up to 30 inches wide and 48 inches long, weighing up to 1,000 pounds when occupied.
  • A personal attendant may ride the lift with you.
  • Backing your mobility device onto the lift may make it easier to maneuver into the securement area inside.

Securement

On board, the bus operator will help secure your mobility device to ensure a safe and comfortable ride.

Deviated fixed-route services are designed to provide equivalent access to areas served by the fixed-route services. Accordingly, service is only available for individuals whose trips begin and end within a 1 mile radius of the route during the hours of operation of the bus route.

While a person with a disability may be the most likely to use the deviated fixed route option, any resident of Jefferson County who lives within the one mile radius requirement may utilize deviated fixed-route service from JeffCo Express. For reservations or cancellations call636-933-9380.  Reservations must be called in 2 business days in advance.  Deviations per day are limited and given on a first come first served basis.

To request an application for a JeffCo Express Disability Discount ID Card please call 636-465-0983  X106.  You need to send a color picture of yourself with your application or you will need to come in to have your picture taken. 

 

Click here for application for Disability Discount Card Application